For decades, pet parents were caught between two extremes: the cold, massive “big-box” retailers that felt like warehouses and the tiny boutique shops that didn’t always have everything in stock. Pet Supplies Plus found the “sweet spot” right in the middle. Often described as the “supermarket for dogs and cats,” this neighborhood favorite has spent over 30 years building a reputation for being small enough to feel like home but large enough to carry every premium brand your pet craves.
In 2025, Pet Supplies Plus has solidified its position as the third-largest specialty pet retailer in the U.S., with over 720 locations across 36 states. It is a place where employees know your dog’s name, where the aisles are wide and easy to navigate, and where the prices compete with the biggest giants in the industry. This guide explores everything that makes Pet Supplies Plus the go-to sanctuary for pet lovers today.
1. The Neighborhood Feel: A Different Kind of Shopping
Walking into a Pet Supplies Plus isn’t like walking into a traditional retail store. The layout is designed to be “huggable.”
Streamlined and Simple
Unlike warehouse-style stores where you can get lost looking for a specific bag of kibble, Pet Supplies Plus stores are typically around 7,000 to 9,000 square feet. This means you can get in, find your high-protein dog food, grab a new squeaky toy, and be at the checkout in under ten minutes.
Knowledgeable Neighbors
The staff aren’t just “employees”—the company calls them “Neighbors.” In 2025, Pet Supplies Plus continues to prioritize training, ensuring that when you ask about the best grain-free diet for a senior cat or the right brush for a long-haired puppy, you get an answer based on actual pet science, not just a sales pitch.
2. Premium Brands and Exclusive Secrets
One of the biggest draws of Pet Supplies Plus is its massive selection of natural and high-end foods. They stock over 10,000 products from more than 400 brands, but it’s their own “proprietary” lines that have pet parents talking in 2025.
- Redford Naturals: This is the store’s flagship food brand. It offers high-quality, meat-first recipes that provide the same nutrition as boutique brands but at a much friendlier price point.
- PlayOn: Their exclusive line of toys and hard goods designed to withstand the toughest chewers and the most active fetchers.
- Premium Partnerships: You’ll find the heavy hitters like Purina Pro Plan, Hill’s Science Diet, and Royal Canin, alongside trendy brands like Open Farm, Zignature, and NutriSource.
3. Services Beyond the Shelf: Grooming and Wellness
In 2025, Pet Supplies Plus has become a full-service community hub. It’s no longer just a place to buy bags of food; it’s a place to maintain your pet’s health from nose to tail.
Full-Service Grooming Salons
Their salons offer everything from simple “Bath & Brush” sessions to full “nose-to-toes” grooms. In 2025, safety is the top priority—every groomer must pass an annual safety test with a perfect score. They even partner with the Paragon School of Dog Grooming to ensure their team is the best in the business.
The Self-Serve Pet Wash
If you’ve ever tried to wash a 70-pound Labrador in your own bathtub, you know the struggle. For a small fee, you can use their professional-grade tubs, shampoos, towels, and high-velocity dryers. The best part? They handle the cleanup, so your bathroom stays dry and fur-free.+1
Community Veterinary Clinics
Many locations host low-cost preventative clinics. These are perfect for getting rabies vaccinations, heartworm tests, and flea/tick preventatives without the high cost of a traditional vet office visit. It’s an affordable way to keep your pet up to date on their “shots” in a convenient neighborhood setting.
4. Member Benefits: The “Neighbor Rewards” Program
In late 2024 and throughout 2025, Pet Supplies Plus revamped their rewards system to be even more user-friendly.
- Earning Points: Members earn 5 points for every $1 spent. * Automatic Savings: Once you hit 1,000 points, the system automatically converts them into a $5 Reward Coupon for you. No more fumbling with apps at the register—the savings are just there.+1
- The “Gotcha Day” Perk: Every year, your pet gets a special coupon for their birthday or “adoption day.”
- Service Punches: Frequent users of the Pet Wash or Grooming salon can earn “punches” toward free services.
5. Modern Convenience: Shopping Your Way
While the stores are great, Pet Supplies Plus knows that 2025 life is busy. They’ve built an “Omni-Channel” experience that rivals any online-only giant.
| Feature | How it Works | The Benefit |
| Free Delivery | Free for orders over $35+ within a 7-mile radius. | Get your heavy bags of litter delivered to your door same-day. |
| Curbside Pickup | Order online and pick up in as little as 1 hour. | You don’t even have to unbuckle your seatbelt. |
| Autoship | Schedule regular deliveries of food or medicine. | Save an extra 5% on every future order automatically. |
| Price Match | They will match the price of identical items at local competitors. | You get the small-shop feel with the big-box price. |
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6. Sustainability and Community in 2025
Pet Supplies Plus isn’t just a corporate entity; it’s a neighbor. Their 2025 initiatives focus heavily on giving back.+1
- Adoption Events: They partner with local shelters and rescues to host adoption days right in the store, helping thousands of pets find their “forever homes.”
- Eco-Friendly Focus: From a growing selection of biodegradable toys and recycled-material beds to in-store recycling programs for food bags, they are making it easier for pet parents to reduce their carbon “paw-print.”
Final Thoughts
Pet Supplies Plus has managed to do the impossible: they’ve grown into a national powerhouse while keeping the “mom-and-pop” feel that makes neighborhood shopping special. Whether you are using the self-wash to scrub your pup after a muddy walk, or taking advantage of free same-day delivery for a last-minute bag of cat food, they make pet parenting simpler and more affordable.
Would you like me to help you find the current price-match policy for a specific brand you buy, or show you how to set up your first Autoship order for the maximum 35% discount?
